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Raymond Harrison Baxter, Jr is a dynamic professional speaker, former Div. 1 Jr College Football Coach, Life Skill Instructor, Case Manager, and a recognized customer service expert. Having served in both managerial and representative capacities of several large brands, he is recognized as a top performer, using motivational interviewing techniques to achieve the goal of customer satisfaction. His retention and service strategies have immediate impact with both internal and external clientele.
Affectionately known as “Coach Baxter”, Ray has always been recognized as a top performer both in the world of athletics and consumer services. Not only does he have former players that have reached the pinnacle of athletic success in the National Football League, Coach Baxter has appeared on numerous radio and television programs, as well as the New York Times with impactful and innovative athletic programs, and been awarded with numerous accolades at every stop he has made. From Congressional recognition to corporate national customer service prominence, Coach has traveled internationally studying differentiating cutting edge performance to enable client services.
In 2017, Coach Baxter started Coach Ray Speaks, with the goal to provide an energetic, strategic and profitable approach to organizational front lines. As an experienced facilitator, Coach teaches the responsibilities of leaders in any organization is to establish the availability and credibility of the customer service group increases the profitability of the business. Common sense approaches that add value to the customer, without stunting the growth of the relationship. Also, teaching the concept creating service level expertise within a customer service unit, as well as engineering the confidence of reps to their customers, but allowing confidence to brand and corporate culture.
Failures of Customer Service Representatives
Failures of Customer Service Managers / Directors
Motivational Interviewing and its use in the customer service dynamic
Entrepreneurship and the customer service experience
4 C's of Composure Based Leadership
Deficiency Based Leadership
My 5 Speaking Modules
New York Times
950 Lounge Radio Podcast
The Bronx Times
I will link podcasts to my Twitter account and speak about podcast appearances on my own Podcast. Also, podcasts will be mentioned during speaking tours throughout the country. Facebook, Twitter and LinkedIn profiles are currently under construction - will be updated shortly...