1. What is civility?
2. Why do we care about civility?
3. What are impacts of incivility?
4. Why are people rude?
5. How do you teach civility?
6. What is the business case for civility?
7. How is civility different than manners?
8. What is Social IQ and how does it relate to civility.
9. Can you tell us about your new book, Civility at Work? (also can discuss any one of my other 16 books)
10. What do you see happening in the world today- related to civility?